apothem-store.com would like you to be satisfied with your purchase on our Website. If for any reason you are not entirely satisfied, you may request to return any item in its original condition for a full refund within 7 days from the date of delivery.

All returns due to change of mind (buyer’s remorse) are subject to the following terms and conditions:

  • Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

Please note that this return policy only applies to Products purchased via the Website, excluding any Products which are stated to be non-returnable/non-refundable on the Website (e.g. personalized products). We are unable to accept any online returns for products purchased at a Fresh boutique or through any of our online or offline retail partners.

All return requests must be submitted via the Website within 7 days of the date of delivery, and we must receive the Products to be returned within 7 days of the date of your relevant return request. Only Products which are unused, in their original packaging and with intact product tags can be returned. Refunds will be processed within 7 Business Days of our receipt of the returned Products. Save as otherwise provided under Damages and Defective products below, refunds will only be provided in the form of a credit voucher for your next purchase on the Website, which will have a validity period of three (3) months. Terms and conditions governing the use of such credit vouchers will apply.

To request a return, please follow the below instructions:

  • Fill in the return form under the "Returns / Exchanges" section of our Website, including your Order information, the Product(s) to be returned, the reason for returning the Product(s), a photograph of the Product(s) to be returned and any other relevant supporting documentation.
  • Pack the Product(s) to be returned in their original packaging, seal them in a parcel and attach the Returns Shipping label to the outside of your return parcel.
  • Arrange for the return parcel to be returned to us via courier. We advise you obtain proof of postage from the courier as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

apothem-store.com will cover the courier charges for all Product returns submitted via the above process, except for (a) Product returns due to buyer’s remorse; and/or (b) returns of Products which have been used, are not in their original packaging, or do not have intact product tags, in which case the cost of the return shall be your responsibility and apothem-store.com will not reimburse you for the courier charges. Please note that if you fail to submit sufficient photographic evidence and/or supporting documentation together with your return request, apothem-store.com shall reasonably be entitled to assume that your Product return is due to buyer’s remorse.

For any refund and return queries, you may contact our friendly customer service team at apothemgroup@gmail.com

Damaged or Defective Products

When your Order arrives, please inspect the Product(s) for any damage or defects. It is normal for the shipping package to show some wear. However, if you think a Product in your shipment is damaged or defective, please contact us atapothemgroup@gmail.com. To return a damaged or defective Product, please follow the instructions on the Returns process above. For returns of damaged or defective Products, your original shipping and handling charges will not be refunded, but you may choose (a) to receive a refund for the damaged or defective Product(s) in the form of a credit voucher or via the mode of payment you had utilized when placing the relevant Order, or (b) for a replacement for the damaged or defective Product(s) to be shipped to you free of charge.